Applicants see where the application stands
Status comes from the same pass-or-fail steps, so no one updates a status by hand. Applicants do not need to call your team to ask.
Status from the same steps
Every application follows the steps for that programme, and the applicant sees those same steps. No one types a status.
They see which steps are done, which remain, and what must happen before they can sign, without calling or emailing your team.
- Fewer “What’s the status?” messages
- Applicants see progress without calling or emailing the back office.
- What is done and what is left
- They see which steps are pending and what must happen before they can sign.
- No manual status update
- The position of the application is the position of the steps.
- Handlers stay on what needs judgement
- Your team completes steps instead of answering status questions.
- The applicant can wait without guessing
- They know where the application stands.
Frequently asked questions
- Where does Track & Trace get the status information from?
- From the rule-driven steps. Each step has a state (pending, in progress, completed), so the current position is known.
- Does my team need to update the status manually?
- No. Status follows the actual steps.
