SmallTicketSolutions turns complex financial programs into predictable workflows. Everything starts with a self‑service chat, followed by structured automation that only surfaces the situations that truly require human judgment.
Here is how it works.
Where we begin
Every workflow is started with a self-service chat. There are two ways to launch it.
Generic flows start from a single public link you can place behind a button on your website.
Applicants provide all required information themselves. The chat adapts based on answers, shows fields only when needed, and collects everything upfront.
This link never changes, and multiple channels can use it.
Specific flows are always initiated through our One-Call Onboarding.
A partner or internal tool sends one request containing:
We generate a unique link. This link is unique for just this deal. Applicants provide the rest of the information themselves. The chat adapts based on answers, shows fields only when needed, and collects everything upfront.
Both generic and specific flows can have their own branded chat template. This means you can run many different onboarding flows across products, partners, or countries. All variations lead into the same (regional) operational backend.
What we actually do
A workflow includes every automated step and the small number of human tasks needed to move an application from initialization to booking.
Only triggered when needed:
A human is still required
The workflow involves a human only when the system cannot judge a situation with a high level of certainty.
Everything else is automated.
What sets the overlay apart
Each rule returns a clear decision. If the system cannot resolve something automatically, the case is surfaced to a handler. This keeps processes consistent and predictable.
Uploaded documents vary widely in structure and quality. We use machine learning to extract data when possible, but many documents still require human confirmation. This hybrid approach protects accuracy and avoids incorrect automation.
Each program can have its own rules, documents, validations, and logic. Rules live directly in the operational workflow, not as external configuration files. No more outdated documentation.
Workflows can be triggered by public links, the One-Call API for specific flows, partner systems, or internal tools. Regardless of how they start, they all flow into the same consistent backend process.
Benefits of working with us
Making complex look simple
You can run many chat templates across programs or regions. Each program and region can have its own:
Vendors and partners use a global integration point. The Platform handles all regional differences behind the scenes.
